:root{
  --accent:#0F766E;--accent-d:#115E59;--accent-l:#E6F4F1;--accent-ll:#F0FDF9;
  --bg:#F6F7F9;--card:#fff;--line:#E5E7EB;--line-l:#F1F3F5;
  --ink:#111827;--ink-2:#374151;--ink-3:#4B5563;
  --ok-bg:#ECFDF5;--ok-bd:#A7F3D0;--ok:#065F46;
  --warn-bg:#FFFBEB;--warn-bd:#FDE68A;--warn:#92400E;
  --info-bg:#EFF6FF;--info-bd:#BFDBFE;--info:#1E40AF;
  --bad-bg:#FEF2F2;--bad-bd:#FECACA;--bad:#991B1B;
  --wa-bg:#DCFCE7;--wa:#166534;--ig-bg:#FCE7F3;--ig:#9D174D;
}
*{box-sizing:border-box}
html,body{margin:0;height:100%}
body{font-family:Inter,system-ui,-apple-system,"Segoe UI",sans-serif;color:var(--ink);background:var(--bg);font-size:14px}
a{color:var(--accent)}a:hover{color:var(--accent-d)}
button,input,select,textarea{font:inherit;color:inherit}
h1{margin:0;font-size:26px}h2{margin:0 0 4px;font-size:16px}
.muted{color:var(--ink-3)}.small{font-size:12px}.num{font-variant-numeric:tabular-nums}
.sr{position:absolute;left:-9999px;width:1px;height:1px;overflow:hidden}
:focus-visible{outline:2px solid var(--accent);outline-offset:2px}

/* iskelet */
.shell{display:flex;min-height:100vh}
.side{width:236px;flex:none;background:#fff;border-right:1px solid var(--line);padding:20px 14px;display:flex;flex-direction:column;gap:4px;position:sticky;top:0;height:100vh}
.brand{display:flex;align-items:center;gap:10px;padding:4px 8px 18px}
.logo{width:32px;height:32px;border-radius:8px;background:var(--accent);display:flex;align-items:center;justify-content:center;color:#fff;font-weight:700}
.nav{display:flex;align-items:center;gap:10px;padding:10px 12px;border-radius:8px;color:var(--ink-2);text-decoration:none;font-weight:500;min-height:44px}
.nav:hover{background:#EEF2F1;color:var(--ink)}
.nav.on{background:var(--accent-l);color:#0F5F58}
.nav .chip{margin-left:auto}
.status{margin-top:auto;padding:12px;border-radius:8px;background:var(--accent-ll);font-size:12px;color:var(--ok);line-height:1.5}
.main{flex:1;min-width:0;padding:24px 28px;display:flex;flex-direction:column;gap:18px}
.head{display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.head .grow{flex:1 1 220px}

/* ortak parçalar */
.card{background:var(--card);border:1px solid var(--line);border-radius:12px;padding:18px 20px}
.card.tight{padding:14px 16px}
.sub{font-size:13px;color:var(--ink-3);margin:0 0 14px}
.chip{display:inline-flex;align-items:center;gap:6px;font-size:12px;font-weight:600;border-radius:999px;padding:3px 10px;white-space:nowrap}
.c-ok{background:var(--ok-bg);color:var(--ok)}.c-warn{background:var(--warn-bg);color:var(--warn)}
.c-info{background:var(--info-bg);color:var(--info)}.c-bad{background:#FEE2E2;color:var(--bad)}
.c-grey{background:#F3F4F6;color:var(--ink-2)}.c-wa{background:var(--wa-bg);color:var(--wa)}.c-ig{background:var(--ig-bg);color:var(--ig)}
.btn{display:inline-flex;align-items:center;justify-content:center;gap:8px;min-height:40px;padding:0 16px;border-radius:8px;font-weight:600;cursor:pointer;border:1px solid #D1D5DB;background:#fff;white-space:nowrap}
.btn:hover{background:#F9FAFB}
.btn.pri{background:var(--accent);border-color:var(--accent);color:#fff}.btn.pri:hover{background:var(--accent-d)}
.btn.danger{color:var(--bad);border-color:var(--bad-bd)}
.btn.sm{min-height:32px;padding:0 10px;font-size:13px}
.btn:disabled{opacity:.5;cursor:not-allowed}
.link{background:none;border:0;padding:0;color:var(--accent);font-weight:600;cursor:pointer}
.input,select.input,textarea.input{width:100%;min-height:40px;border:1px solid #D1D5DB;border-radius:8px;padding:8px 10px;background:#fff}
textarea.input{min-height:80px;resize:vertical}
label.lbl{display:block;font-size:13px;color:var(--ink-2);margin-bottom:6px}
.field{margin-bottom:12px}
.grid2{display:grid;grid-template-columns:repeat(2,minmax(0,1fr));gap:12px}
.grid4{display:grid;grid-template-columns:repeat(4,minmax(0,1fr));gap:12px}
.kpi .l{font-size:13px;color:var(--ink-3);display:flex;align-items:center;gap:6px}
.kpi .v{font-size:28px;font-weight:700;margin-top:4px;font-variant-numeric:tabular-nums}
.kpi .d{font-size:12px;font-weight:600;color:var(--ok);margin-top:2px}
.kpi .d.neg{color:var(--bad)}
.info{display:inline-flex;align-items:center;justify-content:center;width:16px;height:16px;border-radius:50%;border:1px solid #9CA3AF;color:var(--ink-3);font-size:10px;font-weight:700;cursor:help;position:relative;flex:none;background:#fff}
.info:hover::after,.info:focus::after{content:attr(data-tip);position:absolute;left:50%;top:22px;transform:translateX(-50%);width:240px;background:var(--ink);color:#fff;font-size:12px;font-weight:400;line-height:1.45;padding:8px 10px;border-radius:6px;z-index:50;white-space:normal;text-align:left}
table{border-collapse:collapse;width:100%}
th{text-align:left;font-size:12px;font-weight:600;color:var(--ink-3);padding:10px 12px;border-bottom:1px solid var(--line);background:#F9FAFB;white-space:nowrap}
td{padding:10px 12px;border-bottom:1px solid var(--line-l);vertical-align:top}
tr.click{cursor:pointer}tr.click td{white-space:nowrap}tr.click:hover td{background:#F9FAFB}
.tablewrap{background:#fff;border:1px solid var(--line);border-radius:12px;overflow-x:auto}
.empty{padding:28px;text-align:center;color:var(--ink-3)}
.tog{display:flex;align-items:center;justify-content:space-between;gap:12px;padding:10px 0;border-bottom:1px solid var(--line-l)}
.tog:last-child{border-bottom:0}
.sw{appearance:none;width:40px;height:24px;border-radius:999px;background:#D1D5DB;position:relative;cursor:pointer;flex:none;margin:0;transition:background .15s}
.sw::after{content:"";position:absolute;top:3px;left:3px;width:18px;height:18px;border-radius:50%;background:#fff;transition:left .15s}
.sw:checked{background:var(--accent)}.sw:checked::after{left:19px}
.chips{display:flex;flex-wrap:wrap;gap:8px}
.fchip{border:0;border-radius:999px;padding:6px 12px;min-height:32px;font-size:13px;font-weight:600;background:#fff;box-shadow:inset 0 0 0 1px #D1D5DB;cursor:pointer}
.fchip.on{background:var(--accent);color:#fff;box-shadow:none}

/* Bugün takvimi */
.daygrid{display:flex;flex-wrap:wrap;gap:20px;align-items:flex-start}
.cal{flex:999 1 620px;min-width:0;background:#fff;border:1px solid var(--line);border-radius:12px;overflow-x:auto}
.calhead,.calbody{display:grid;min-width:560px}
.calhead{border-bottom:1px solid var(--line)}
.calhead>div{padding:12px;font-weight:600;border-left:1px solid var(--line)}
.calhead>div:first-child{border-left:0}
.times{font-size:11px;color:var(--ink-3);text-align:right;padding-right:8px}
.times div{height:60px;padding-top:2px}
.col{position:relative;border-left:1px solid var(--line);background:repeating-linear-gradient(#fff 0 59px,var(--line-l) 59px 60px)}
.off{position:absolute;left:0;right:0;background:repeating-linear-gradient(135deg,#F3F4F6 0 8px,#ECEEF1 8px 16px);font-size:11px;color:var(--ink-3);display:flex;align-items:center;justify-content:center}
.appt{position:absolute;left:6px;right:6px;border-radius:8px;padding:6px 8px;font-size:12px;line-height:1.35;overflow:hidden;cursor:pointer;text-align:left;border:1px solid}
.appt.compact{padding:4px 8px;white-space:nowrap;text-overflow:ellipsis;line-height:1.5}
.appt.s-confirmed,.appt.s-completed{background:var(--ok-bg);border-color:var(--ok-bd)}
.appt.s-booked{background:var(--warn-bg);border-color:var(--warn-bd)}
.appt.s-wait{background:var(--info-bg);border-color:var(--info-bd)}
.appt.s-cancelled{background:#F3F4F6;border:1px dashed #9CA3AF;color:var(--ink-3)}
.appt.s-no_show{background:var(--bad-bg);border-color:var(--bad-bd)}
.aside{flex:1 1 300px;display:flex;flex-direction:column;gap:12px}
.waitcard{display:block;text-decoration:none;color:inherit;padding:10px;border-radius:8px;margin-bottom:8px}

/* Konuşmalar */
.inbox{display:grid;grid-template-columns:300px minmax(0,1fr) 280px;gap:14px;min-height:calc(100vh - 120px)}
.convlist{background:#fff;border:1px solid var(--line);border-radius:12px;overflow:auto;max-height:calc(100vh - 120px)}
.conv{display:block;width:100%;text-align:left;border:0;border-bottom:1px solid var(--line-l);background:#fff;padding:12px 14px;cursor:pointer}
.conv:hover{background:#F9FAFB}.conv.on{background:var(--accent-l)}
.conv.human{border-left:3px solid var(--bad)}
.chat{background:#fff;border:1px solid var(--line);border-radius:12px;display:flex;flex-direction:column;min-height:0;max-height:calc(100vh - 120px)}
.chathead{padding:14px 16px;border-bottom:1px solid var(--line);display:flex;flex-wrap:wrap;align-items:center;gap:10px}
.summary{margin:12px 16px 0;padding:10px 12px;border-radius:8px;background:var(--warn-bg);border:1px solid var(--warn-bd);font-size:13px;color:var(--warn)}
.msgs{flex:1;overflow:auto;padding:16px;display:flex;flex-direction:column;gap:8px;background:#FAFAFA}
.msg{max-width:72%;padding:8px 12px;border-radius:12px;font-size:14px;line-height:1.45;word-wrap:break-word}
.msg .body{white-space:pre-wrap}
.msg.in{align-self:flex-start;background:#fff;border:1px solid var(--line)}
.msg.out{align-self:flex-end;background:var(--accent-l)}
.msg.staff{background:#DBEAFE}
.msg .who{font-size:11px;color:var(--ink-3);margin-bottom:2px}
.composer{border-top:1px solid var(--line);padding:12px;display:flex;gap:8px;align-items:flex-end}
.composer textarea{min-height:44px;max-height:140px}
.pcard{background:#fff;border:1px solid var(--line);border-radius:12px;padding:16px;overflow:auto;max-height:calc(100vh - 120px)}
.kv{display:flex;justify-content:space-between;gap:8px;padding:6px 0;border-bottom:1px solid var(--line-l);font-size:13px}
.kv:last-child{border-bottom:0}

/* modal, çekmece, uyarı */
.overlay{position:fixed;inset:0;background:rgba(17,24,39,.4);display:flex;align-items:center;justify-content:center;padding:16px;z-index:100}
.modal{background:#fff;border-radius:12px;width:min(560px,100%);max-height:calc(100vh - 32px);overflow:auto;padding:20px}
.modal.wide{width:min(760px,100%)}
.modal h2{font-size:18px;margin-bottom:14px}
.modal .actions{display:flex;flex-wrap:wrap;justify-content:flex-end;gap:8px;margin-top:16px}
.drawer{position:fixed;top:0;right:0;bottom:0;width:min(420px,100%);background:#fff;border-left:1px solid var(--line);box-shadow:-8px 0 24px rgba(0,0,0,.08);z-index:90;overflow:auto;padding:20px}
.slots{display:flex;flex-wrap:wrap;gap:8px}
.slot{border:1px solid #D1D5DB;background:#fff;border-radius:8px;padding:8px 10px;cursor:pointer;font-size:13px;text-align:left}
.slot.on{border-color:var(--accent);background:var(--accent-l);color:#0F5F58}
.toast{position:fixed;bottom:20px;left:50%;transform:translateX(-50%);background:var(--ink);color:#fff;padding:10px 16px;border-radius:8px;z-index:200;font-size:14px;max-width:90vw}
.toast.err{background:var(--bad)}

/* Rapor */
.hero{background:var(--accent);border-color:var(--accent);color:#fff;display:flex;flex-wrap:wrap;align-items:center;gap:20px}
.bars{display:flex;align-items:flex-end;gap:18px;height:220px;border-bottom:1px solid var(--line);padding:0 8px}
.bar{display:flex;flex-direction:column;align-items:center;justify-content:flex-end;gap:6px;flex:1;height:100%;font-size:12px;color:var(--ink-3)}
.stack{width:100%;max-width:44px;display:flex;flex-direction:column-reverse;border-radius:4px 4px 0 0;overflow:hidden}
.row{display:flex;align-items:center;gap:12px;padding:8px 0}
.track{flex:1;height:10px;background:var(--line-l);border-radius:999px;overflow:hidden}
.track>div{height:100%;background:var(--accent)}

/* giriş */

@media (max-width:1100px){
  .inbox{grid-template-columns:260px minmax(0,1fr)}
  .inbox .pcard{display:none}
  .grid4{grid-template-columns:repeat(2,minmax(0,1fr))}
}
@media (max-width:860px){
  .shell{flex-direction:column}
  .side{width:auto;height:auto;position:static;flex-direction:row;flex-wrap:wrap;padding:10px 12px;border-right:0;border-bottom:1px solid var(--line)}
  .brand{padding:4px 8px;width:100%}
  .status{display:none}
  .nav{min-height:40px;padding:8px 10px}
  .main{padding:16px}
  .inbox{grid-template-columns:1fr}
  .convlist{max-height:260px}
  .grid2{grid-template-columns:1fr}
}

@media print{
  .side,.head .btn,.chips,.fchip,#print{display:none!important}
  body{background:#fff}.main{padding:0}
  .card{break-inside:avoid}
  .hero{-webkit-print-color-adjust:exact;print-color-adjust:exact}
}

/* Giriş animasyonu (intro.js) */
.intro-wrap{position:relative;width:100%;overflow:hidden;border-radius:16px;background:#0B1F1C}
.intro-stage{position:absolute;top:0;left:0;width:1280px;height:720px;transform-origin:0 0;overflow:hidden;background:#0B1F1C;color:#ECFDF8;font-family:Inter,system-ui,sans-serif}
.intro-stage h1{color:#ECFDF8}
.intro-scene{position:absolute;inset:0}
.intro-bar{position:absolute;left:72px;right:72px;bottom:24px;display:flex;align-items:center;gap:10px}
.intro-ch{flex:1 1 0;min-width:0;min-height:44px;padding:6px 4px;background:none;border:0;cursor:pointer;font:600 13px Inter,system-ui,sans-serif;color:#6B8F89;text-align:left}
.intro-ch.on{color:#ECFDF8}
.intro-track{display:block;position:relative;height:3px;margin-top:8px;border-radius:2px;background:#1E4A43;overflow:hidden}
.intro-fill{position:absolute;inset:0;background:#5EEAD4}
.intro-fill.grow{right:auto;width:0;animation:i-grow linear forwards}
.intro-replay{flex:none;min-width:44px;height:44px;border-radius:12px;border:1px solid #1E4A43;background:#10302B;color:#ECFDF8;cursor:pointer;display:flex;align-items:center;justify-content:center}
.intro-stage .a{opacity:0;animation:i-up .55s cubic-bezier(.2,.7,.2,1) forwards}
.intro-stage .p{opacity:0;animation:i-pop .5s cubic-bezier(.3,1.5,.5,1) forwards}
.intro-stage .f{opacity:0;animation:i-fade .45s ease forwards}
.intro-stage .dot{animation:i-blink 1s infinite}
.intro-stage .draw{stroke-dasharray:90;stroke-dashoffset:90;animation:i-draw 1.3s cubic-bezier(.6,0,.2,1) .5s forwards}
@keyframes i-up{from{opacity:0;transform:translateY(16px)}to{opacity:1;transform:none}}
@keyframes i-pop{0%{opacity:0;transform:scale(.8)}100%{opacity:1;transform:none}}
@keyframes i-fade{from{opacity:0}to{opacity:1}}
@keyframes i-blink{0%,100%{opacity:.25}50%{opacity:1}}
@keyframes i-draw{to{stroke-dashoffset:0}}
@keyframes i-grow{from{width:0}to{width:100%}}
@media (prefers-reduced-motion:reduce){.intro-stage .a,.intro-stage .p,.intro-stage .f{animation:none;opacity:1}.intro-stage .draw{animation:none;stroke-dashoffset:0}.intro-stage .dot,.intro-fill.grow{animation:none;width:100%}}

/* Giriş ekranı: solda tanıtım, sağda giriş */
.login{min-height:100vh;display:grid;grid-template-columns:minmax(0,1.7fr) minmax(320px,400px);gap:28px;align-items:center;padding:28px;background:#0B1F1C}
.login .card{width:100%}
.login-brand{display:flex;align-items:center;gap:10px;padding:0 0 16px}
.side .logo{background:none;width:auto;height:auto}
@media (max-width:900px){.login{grid-template-columns:1fr;align-content:start;padding:16px}}